FREQUENTLY ASKED QUESTIONS...

What is so unique about NCO Receivables Management Solutions position in the marketplace?

Why would NCO Receivables Management Solutions collect better than my internal collection staff?

What is preventive maintenance and how does it help credit grantors?

How does NCO Receivables Management Solutions Tandem Program give clients "the best of both worlds?"

All collection sources sound the same. What makes NCO Receivables Management Solutions different?

I'm concerned about alienation. I don't want to chase away good clients by applying overly-harsh collection tactics. How can NCO Receivables Management Solutions help me?

How do I determine if there is an NCO Receivables Management Solutions account executive in my area?

What is so unique about NCO Receivables Management Solutions position in the marketplace?

There are several unique factors about NCO Receivables Management Solutions.

NCO Receivables Management Solutions-Created to be an Alternative
One of the main factors that separates NCO Receivables Management Solutions from every other collection source is the fact that NCO Receivables Management Solutions was developed to provide clients with an alternative to conventional collection sources.

Responding to predominately negative consumer attitudes about traditional collections sources, NCO Receivables Management Solutions developed an alternative to the high fees, low recoveries, and client alienation that were typical of conventional collection sources in the early 70's. Today, many credit grantors continue to express the same concerns. NCO Receivables Management Solutions provides a solution.

NCO Receivables Management Solutions programs:

• Are economical. NCO Receivables Management Solutions charges a low, fixed-fee per account - typically averaging around 10 percent of the amount owed - rather than a high (30 to 50 percent) contingent fee. This allows credit grantors to turn accounts over for collection earlier and still retain much of their profit margin.
• Get exceptional results. Because clients can afford to turn accounts over earlier in the delinquency cycle, NCO Receivables Management Solutions will typically obtain higher recoveries than agencies focusing their efforts on working older "salvage" accounts.
• Preserves image NCO Receivables Management Solutions position is one of preventive maintenance, or recovering slow-pay and delinquent accounts before they become seriously past due. NCO Receivables Management Solutions employs techniques designed to educate and preserve the credit grantor's goodwill with the debtor. By doing so, alienation is minimized and future business from the debtor (if desired by the client) is possible.

NCO Receivables Management Solutions - Not a One-Size-Fits-All Approach to Collections
NCO Receivables Management Solutions offers clients a full range of collection programs and services. Thus, NCO Receivables Management Solutions is able to tailor a collection solution to meet the specific needs of its clients.

Rather than try to fit every client into the same collection program, NCO Receivables Management Solutions begins by analyzing the specific needs of each client, and then, recommending the services that will cost-effectively and quickly resolve their collection problems.

There is a significant difference in the amount of collection effort it takes to recover a $1,000 account than is needed to collect a $100 debt. With NCO Receivables Management Solutions broad selection of services, the client pays for only the level of collection effort he really needs.

Why would NCO Receivables Management Solutions collect better than my internal collection staff?

Your internal collection staff members are experts on collecting your accounts. They know your clients/patients, they know your policies, and they know how you want your collections handled.

NCO Receivables Management Solutions works best when used as an extension of your internal collection resources.

• Your internal staff works the "new" accounts (typically for 60 to 120 days).
• Then those that do not respond internally are turned over to NCO Receivables Management Solutions at some pre-agreed-upon aging point (usually 60 or 90 days).
• Your staff continues to focus their efforts on the easier, "new" accounts, while NCO Receivables Management Solutions goes to work on the ones your internal efforts missed.

By so doing, you maximize your internal and external recovery ratios.

Third Party Authority
Another reason that debtors respond to NCO Receivables Management Solutions is our "third party authority." The credit grantor is the "first party," the debtor the "second," and NCO Receivables Management Solutions is the third party.

When debtors see that you are using a full-service agency, like NCO Receivables Management Solutions, they know you are serious about recovering your money. In many cases, the debtor will respond with payment when NCO Receivables Management Solutions contacts them because they know NCO Receivables Management Solutions will follow through until the debtor satisfies his debt to you.

What is preventive maintenance, and how does it help credit grantors?

As the name implies, preventive maintenance aims at preventing the aging of accounts to the point where payment is unlikely. This preventive approach is the most effective use of the credit grantor's internal collection resources, and NCO Receivables Management Solutions unusually low, one-time, fixed fee makes its services more cost effective than the credit grantor's own efforts, after the first few months of delinquency. NCO Receivables Management Solutions preventive maintenance approach helps creditors minimize loss, which in turn allows the creditor to use credit as a tool to stimulate sales and expand the profits and growth of business!

How does NCO Receivables Management Solutions Tandem Program give clients "the best of both worlds?"

The NCO Receivables Management Solutions Tandem Program is a two-phase collection service. The program's Primary Phase provides full-service collections on a low, fixed-fee-per-account basis. Tandem's optional Secondary Phase (SCRD) offers full pursuit and workout services on a contingent-fee basis. The client is provided with the "best of both worlds" for cost effectively recovering delinquent accounts.

The low, fixed fee in the service's Primary Phase allows clients to submit their accounts for collection early in the delinquency cycle - while the account is most collectable. This provides a highly cost-effective way for clients to recover their slow-pay and delinquent accounts.

Accounts that are non-responsive in the service's Primary Phase are quickly identified as such and can be placed into Tandem's optional Secondary Contingent Recovery Division. In the secondary division, accounts are worked intensely and include skiptracing, when needed, to maximize collection recoveries.

All collection sources sound the same. What makes NCO Receivables Management Solutions different?

When evaluating a collection agency you must examine a number of key areas to determine if the agency has the services, staff and skills that will benefit you and your organization.

• Services:
• Does the agency offer different programs for different collection needs, or is it a one-size-fits-all approach?
• NCO Receivables Management Solutions tailors services to meet the specific needs of each client.
• Fees
• How does the agency charge for its services - a low, fixed fee or a conventional percentage fee of typically 30 to 50 percent?
• NCO Receivables Management Solutions fees average 10 percent of the amount collected (or less).
• Facilities
• How big is the agency? Do they have the resources to effectively handle your accounts?
• What is their technology like? Do they have predictive dialers? Do they work from terminals or ledger cards?
• NCO Receivables Management Solutions has more than 38 offices, in the United States and offshore, to meet the needs of its clients.
• NCO Receivables Management Solutions has state-of-the-art, predictive dialing systems in every office to maximize call completion and results.
• People
• How many collectors does NCO Receivables Management Solutions have on staff?
• How well-trained are the collectors?
• NCO Receivables Management Solutions has more than 1,800 people directly involved in the recovery of accounts for its clients.
• NCO Receivables Management Solutions staff members receive training on an ongoing basis.
• Internet-based Services
• Does the agency provide Internet-based services?
• NCO Receivables Management Solutions offers clients Tandem Online.

I'm concerned about alienation. I don't want to chase away good clients by applying overly-harsh collection tactics. How can NCO Receivables Management Solutions help me?

NCO Receivables Management Solutions specializes in recovering money for their clients while retaining each client's customer base.

NCO Receivables Management Solutions collection procedures begin with an "account audit" technique. The debtor receives an "Audit Notice" in the mail simply verifying the balance of the account/debt. The audit goes on to ask the debtor to remit payment directly to the creditor.

Everyone does audits today and very seldom is anyone offended to receive an audit. This soft-spoken but effective technique assists in prompt collection without debtor alienation. For medical practices, custom medical audits are available.

NCO Receivables Management Solutions collectors are trained to use a "negotiation" collection strategy when on the phone with a debtor rather than the traditional "Confrontational" approach favored by many agencies. By helping the debtor to "buy in" to the repayment program, NCO Receivables Management Solutions gets a significantly higher rate of fulfilled debtor promises.

One of the underlying goals at NCO Receivables Management Solutions is to educate the debtor as to his/her payment responsibilities rather than alienate.

How do I determine if there is an NCO Receivables Management Solutions account executive in my area?

Click on this link, give us some brief information, and we'll put you in contact with the nearest NCO Receivables Management Solutions account executive