OUR APPROACH TO COLLECTIONS...

NCO Receivables Management Solutions approach to collections is focused on getting each client's money recovered as quickly as possible and doing it in a manner that preserves the image and goodwill of the client with the debtor. NCO Receivables Management Solutions services are designed to reduce (or eliminate) alienation while providing clients with excellent collection results. This special emphasis on non-alienation enables clients to turn over their good, but slow-paying clients to NCO Receivables Management Solutions, get their money, and continue to do business with those clients.

This is accomplished in two primary ways:

• Account Auditing: At the client's option, NCO Receivables Management Solutions initial written contact with the debtor is in the form of an "Audit" contact. The audit is designed so that it appears that the NCO Receivables Management Solutions is auditing the accounts receivable of the client. Just about everyone does audits today, and debtors are not alienated when they receive an audit notice. The audit states that if the amount is correct the debtor is to sign the notice and send it back to NCO Receivables Management Solutions, and also, that the money owed is to be sent directly to the client.
  
  The audit notice is a proven-effective way to get prompt payment without creating debtor alienation or loss of goodwill.
  
  For medical accounts NCO Receivables Management Solutions will utilize custom medical contacts to begin the collection cycle. These contacts are designed to identify and resolve any third-party payment or billing concern and get the account brought up to date.
  
  
• Collection Negotiation Strategy: NCO Receivables Management Solutions uses a negotiation model collection strategy rather than the conventional confrontational approach.
  
  NCO Receivables Management Solutions collectors are trained to negotiate with debtors rather than confront them with harsh payment demands. With nearly 30 years in this business, our experience reveals that when debtors participate in designing their repayment plans (i.e., negotiate), they are significantly more likely to fulfill their repayment promises. When faced with confrontational agencies, debtors are likely to agree with almost anything (to get the collector off of the phone), and they generally do not intend to fulfill that (coerced) commitment.
  
  NCO Receivables Management Solutions collectors always begin by asking for immediate payment in full. They then negotiate with the debtor for that. The negotiation begins if the debtor cannot pay in full at once. The NCO Receivables Management Solutions collector leads the debtor into "approved payment plans" and gets the debtor to "buy in" to those plans as his/her own. By so doing, the debtor has a voice and a vested interested in meeting those commitments.
  
  This type of strategy also reduces the potential for alienation and maintains client-debtor goodwill because the debtor is given the ability to negotiate his/her own repayment plan and is always treated with respect.